Privacy Policy

This Privacy Policy outlines how we collect, use, store, and protect your personal information in connection with our combi boiler installation services. By using our services or submitting your personal data through our website, over the phone, or in person, you agree to the practices described in this policy.

We collect personal information such as your name, address, phone number, email address, and details related to your heating requirements. This information is necessary for us to provide quotations, schedule installations, deliver services, issue warranties, and maintain accurate records for future support. In some cases, we may also collect financial information for processing payments securely.

Your personal information will be used solely for the purpose of providing our services and improving your customer experience. We may contact you via phone, text, or email to discuss your installation, provide updates, or inform you of any important changes. We will never sell, rent, or share your information with third parties for marketing purposes. However, we may share your information with trusted service providers, such as boiler manufacturers, to register warranties or process necessary documentation, but only when required to complete your service.

All data is stored securely on encrypted systems and accessed only by authorised personnel. We take data protection seriously and follow industry-standard security protocols to ensure your personal information remains safe from unauthorised access, misuse, or loss.

You have the right to request access to the personal data we hold about you, ask for corrections if your details are inaccurate, or request deletion of your information where applicable under data protection laws. To exercise these rights, you can contact us directly, and we will respond within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. Any updates will be posted on our website, and by continuing to use our services, you agree to the revised terms.

If you have any questions or concerns about how we handle your data, please contact us using the details provided on our website. This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.